Responsible Gaming at ek3e

1. Our Commitment to Responsible Gaming

ek3e is committed to providing a safe, fair and enjoyable gaming environment for every player in Bangladesh. We firmly believe that gambling should be a form of leisure and entertainment — something you do with money you can afford to spend, within time limits that suit your lifestyle. When gaming stops being fun, it becomes a problem, and ek3e takes that seriously.

Our responsible gaming programme is built around one simple principle: player wellbeing comes first. This means providing practical, easy-to-use tools that allow players to set boundaries on their own terms, training our support team to identify and sensitively approach players who may be at risk, and making sure our platform never aggressively markets gambling to vulnerable individuals. ek3e is for entertainment only — it is never a source of income and should never be treated as a solution to financial difficulties.

2. Responsible Gaming Tools

Every registered ek3e player has access to the following responsible gaming tools directly from their account settings. These tools are free to use, take effect quickly, and are designed to help you stay in control at all times.

3. Understanding Deposit Limits

Setting a deposit limit is one of the most effective ways to keep gambling within your personal financial means. ek3e allows you to set a daily limit (maximum you can deposit in any 24-hour period), a weekly limit (maximum across any rolling 7-day window), or a monthly limit (maximum across any rolling 30-day window). You can set one, two or all three limits simultaneously — whichever combination works for your budget.

When you reduce a deposit limit, the new lower limit takes effect immediately and cannot be overridden until the original period has elapsed. When you increase a limit or remove one entirely, a mandatory 24-hour cooling-off period applies before the change takes effect. This cooling-off period is intentional — it gives you time to reflect before a higher-spend limit becomes active. All limit changes are logged and time-stamped on your account.

4. Self-Exclusion: A Step-by-Step Guide

Self-exclusion is a powerful tool for players who feel that they need a more significant break from gambling. When you self-exclude on ek3e, your account is fully suspended for the chosen period — you will not be able to log in, make deposits, or place bets. Any promotional communications will also be suspended for the duration. Here is how to request self-exclusion:

• 1
  Log In and Go to SettingsSign in to your ek3e account and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
• 2
  Choose Your Exclusion PeriodSelect 1 month, 3 months, 6 months, 12 months, or permanent exclusion. Permanent exclusion cannot be reversed. Temporary exclusions cannot be shortened once activated.
• 3
  Confirm Your RequestConfirm the exclusion in the on-screen prompt. Your account will be suspended within minutes and you will receive a confirmation email.
• 4
  Contact Support If NeededIf you prefer not to do this yourself, email [email protected] with the subject "Self-Exclusion Request". Our team will apply the exclusion within one hour of receiving your email.

After a temporary self-exclusion period ends, your account will not automatically reactivate. You must contact our support team to request reactivation. This additional step is intentional — it ensures that your decision to return to gaming is a considered, deliberate choice, not an automatic event.

5. Recognising the Warning Signs

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following behaviours are commonly associated with gambling becoming a problem. If you identify with one or more of these, we strongly encourage you to use our responsible gaming tools or contact our support team immediately.

• ⚠️Spending more time or money on gambling than you originally planned, or than you can comfortably afford.
• ⚠️Chasing losses — betting more money to try to win back money you have already lost.
• ⚠️Feeling irritable, anxious or restless when not gambling, or when trying to cut down.
• ⚠️Borrowing money, selling possessions, or missing bill payments in order to fund gambling activity.
• ⚠️Lying to family members, friends or colleagues about how much time or money you spend on gambling.
• ⚠️Using gambling as a way to escape stress, depression, financial pressure, or other personal problems.

Recognising a problem early gives you the best chance of addressing it before it causes serious harm. ek3e's responsible gaming tools are available at any time, and our support team is available 24 hours a day, 7 days a week to help you take immediate action.

6. Protecting Minors

ek3e operates a strict 21+ policy. We verify the age of every player during the account registration and KYC process. Any account found to belong to a person under the age of 21 will be closed immediately and all funds returned to the payment method used for deposits, subject to applicable legal requirements. We do not knowingly allow anyone under the age of 21 to register, play, or receive promotional communications from ek3e.

If you share a device with younger family members or live in a household where minors may have access to your phone or tablet, we strongly recommend using your device's built-in parental controls or installing a third-party filtering solution to prevent underage access to gambling content. You are also responsible for ensuring that your ek3e login credentials are never shared with or accessible to anyone under the age of 21.

7. Our Responsible Gaming Pledges

ek3e holds itself to a set of concrete commitments that govern how we design, market and operate the Platform with player wellbeing in mind.

8. Need Help Right Now?

If you feel that gambling is causing you distress, financial harm, or relationship difficulties, please do not wait. Reaching out is a sign of strength, not weakness. ek3e's support team is available around the clock, every day of the week, and will treat your situation with complete confidentiality and compassion.

Remember: gambling is meant to be enjoyable. If it ever stops feeling that way, ek3e is here to help you step back, reset, and take care of yourself. There is no judgment — only support.