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ek3e Privacy Policy

Your privacy matters to ek3e. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your information at all times.

Last Updated: January 2026

ek3e ("we", "us", "our") operates the online casino and sports betting platform at https://ek3e.org (the "Platform"). We are committed to protecting the personal information of every player who accesses or uses our Platform. This Privacy Policy (the "Policy") sets out in full how ek3e collects, uses, stores, shares and protects personal data, and explains the rights that players have in relation to their personal data under applicable data protection principles.

By registering an account on the Platform, you confirm that you have read and understood this Policy in its entirety and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately. This Policy should be read together with our Terms and Conditions, which govern your use of the Platform.

ek3e collects personal data in several categories depending on how you interact with the Platform. The following table summarises the types of data we may collect and hold about you.

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Identity Data
Full name, date of birth, gender, national ID or passport number provided during registration or KYC.
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Financial Data
Deposit and withdrawal transaction records, payment method identifiers (bKash number, Nagad number, card last 4 digits), and account balance history.
📱
Technical Data
IP address, device type, operating system, browser type and version, screen resolution, and session timestamps collected automatically when you access the Platform.
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Gaming Data
Game history, bet amounts, win and loss records, session duration, and bonus usage associated with your account.
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Location Data
Approximate geographic location derived from your IP address for fraud prevention, compliance checks and market eligibility verification.
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Communications Data
Email address, messages sent to our support team, live chat transcripts, and records of any complaints or disputes raised by or about your account.
We Do Not Collect Unnecessary Data
ek3e applies the principle of data minimisation. We collect only the personal data that is necessary for the specific, explicit and legitimate purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health information unless directly required by a regulatory obligation that applies to our Platform.

ek3e uses the personal data it collects for the following purposes. Each purpose is tied to a specific lawful basis for processing, which is outlined in Section 4 of this Policy.

  • Account creation and management: to process your registration, verify your identity, maintain your account, and communicate important account-related information to you.
  • Payment processing: to process deposits and withdrawals securely, verify that payment methods are in your name, and maintain accurate financial records in accordance with applicable law.
  • Legal compliance: to carry out Know Your Customer (KYC) checks, verify player age (21+), comply with anti-money laundering obligations, and report to relevant authorities where required by law.
  • Platform security and fraud prevention: to monitor transactions and account activity for signs of fraud, money laundering, account takeover, or other prohibited conduct, and to take appropriate action where such activity is identified.
  • Responsible gaming: to monitor gaming behaviour for signs of problem gambling, to apply deposit limits or self-exclusion periods set by you, and to proactively contact players where our monitoring indicates a potential problem.
  • Service improvement and analytics: to analyse aggregated usage data (which does not identify individual users) for the purpose of improving Platform features, fixing bugs, and optimising the player experience.
  • Marketing communications: to send you promotional offers, bonus notifications, and platform updates where you have given explicit consent to receive such communications. You may withdraw consent at any time by contacting [email protected].

ek3e does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Any account suspension or closure decision based on automated monitoring is subject to manual review by our compliance team before being made final.

ek3e processes personal data only where a valid lawful basis exists. The following lawful bases apply to our processing activities:

  • Contractual necessity: processing required to provide you with the services you have requested, including account management, payment processing, and customer support.
  • Legal obligation: processing required for ek3e to comply with applicable laws and regulations, including KYC identity verification, age verification, anti-money laundering reporting, and record-keeping obligations.
  • Legitimate interests: processing carried out for ek3e's legitimate business interests, including fraud prevention, Platform security, and service improvement, where those interests are not overridden by your rights and freedoms.
  • Consent: processing based on your freely given, specific, informed and unambiguous consent, such as the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ek3e does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the circumstances set out below, and only to the extent strictly necessary for the stated purpose.

  • Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard and their respective processing partners receive the transaction data required to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
  • Identity verification and KYC partners: third-party service providers who assist ek3e in verifying player identity and age, screening against sanctions lists, and conducting anti-money laundering checks.
  • Regulatory and law enforcement authorities: where ek3e is required by applicable law, court order, or regulatory directive to disclose personal data to a government body, law enforcement agency, or regulatory authority.
  • Technology and infrastructure providers: cloud hosting, data storage, cybersecurity, and analytics service providers who process data on ek3e's behalf under strict data processing agreements that prohibit independent use of your data.
Your Data Is Never Sold
ek3e has never sold and will never sell personal data to advertisers, data brokers, or any other commercial third party. Any third-party partner that receives personal data from ek3e is bound by a contractual obligation to use that data only for the specific purpose for which it was shared, and to maintain appropriate security measures.

ek3e uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use the Platform. The following types of cookies are used on the Platform:

  • Strictly necessary cookies: required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without preventing you from using the Platform.
  • Functional cookies: remember your preferences such as language settings, display options, and responsible gaming tool configurations so that you do not need to reset them on each visit.
  • Analytics cookies: collect aggregated, anonymised data about how players navigate and interact with the Platform. This helps us identify areas for improvement and measure the effectiveness of new features.
  • Security and fraud-detection cookies: detect unusual session behaviour, track failed login attempts, and identify device fingerprints associated with known fraudulent activity. These are essential for protecting your account.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the Platform. ek3e does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements.

ek3e retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: account data and gaming records are retained for a minimum of 5 years following account closure to comply with financial record-keeping and anti-money laundering obligations; KYC identity verification documents are retained for a minimum of 5 years from the date of verification; payment transaction records are retained for a minimum of 7 years in accordance with standard financial audit requirements; marketing communication consent records are retained until consent is withdrawn and for 1 year thereafter.

When personal data is no longer required and the applicable retention period has expired, ek3e will securely delete or anonymise that data. Anonymised data (data from which all identifying information has been removed and which cannot be re-identified) may be retained indefinitely for statistical and analytical purposes.

Subject to applicable law, you have the following rights in relation to the personal data that ek3e holds about you. To exercise any of these rights, please contact us at [email protected]. ek3e will respond to all verified requests within 30 days. We may need to verify your identity before processing a rights request.

  • 👁️
    Right of AccessYou have the right to request a copy of the personal data ek3e holds about you, together with information about how it is being used and with whom it has been shared.
  • ✏️
    Right to RectificationYou have the right to request that ek3e correct any inaccurate or incomplete personal data held about you. Please keep your account information up to date via your account settings wherever possible.
  • 🗑️
    Right to ErasureYou have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose it was collected. This right is subject to ek3e's legal obligations to retain data (e.g. financial records and KYC documents must be retained for the legally required periods).
  • ⏸️
    Right to RestrictionYou have the right to request that ek3e restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
  • 📦
    Right to Data PortabilityWhere processing is based on your consent or on a contract, you have the right to receive the personal data you have provided to ek3e in a structured, commonly used, machine-readable format, and to transmit that data to another controller.
  • 🚫
    Right to ObjectYou have the right to object to ek3e's processing of your personal data where that processing is based on legitimate interests, including profiling. You also have an unconditional right to object to processing for direct marketing purposes at any time.
How to Submit a Rights Request
To exercise any of the rights described above, please email [email protected] with the subject line "Data Rights Request" and include your registered account username and a description of the right you wish to exercise. We will acknowledge your request within 5 business days and provide a full response within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

ek3e takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform; encryption of sensitive data fields at rest in our databases; role-based access controls that restrict internal access to personal data on a need-to-know basis; regular security assessments and penetration testing of the Platform's infrastructure; and secure, access-logged data storage hosted on industry-standard cloud infrastructure.

While ek3e employs industry-standard security measures, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ek3e will notify affected players and, where required by applicable law, the relevant regulatory authority, within the timeframe required by law. You can help keep your account secure by using a strong, unique password and never sharing your login credentials with anyone.

The ek3e Platform is strictly intended for adults aged 21 and above. ek3e does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account or use the Platform. If ek3e discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, it will immediately close that account and delete all associated personal data, except to the extent that retention is required by law. If you believe a person under the age of 21 has registered on the Platform, please notify us immediately at [email protected].

The Platform may from time to time reference or integrate with third-party services such as payment processors (bKash, Nagad, Rocket, Upay) and game content providers (Pragmatic Play, Evolution Gaming, and others). These third parties operate under their own privacy policies, which ek3e does not control and is not responsible for. We encourage you to review the privacy policies of any third-party service you use in connection with the Platform. ek3e does not incorporate third-party advertising networks or social media tracking pixels on the Platform.

ek3e reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our business. When we make material changes to this Policy, we will notify registered players by email and by posting a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is always shown at the top of this page.

Your continued use of the Platform after any changes to this Policy take effect constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must stop using the Platform. We encourage you to review this page periodically to stay informed about how ek3e protects your personal data.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data that ek3e holds about you, please contact our Data Support team. We are committed to addressing your privacy concerns promptly and transparently. Our support team operates 24 hours a day, 7 days a week.

Email: [email protected]

Your Privacy, Our Priority

ek3e is committed to keeping your data safe. Explore our platform with confidence, or visit our FAQ for more answers about how we handle your account and information.

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